Terms and conditions
Terms and conditions of sale
Version of 23 September 2026
1.Purpose and scope
These terms apply between The Polman Technology Services, hereafter “the supplier”, and any legal entity or individual acting in a professional capacity, hereafter “the client”.
They are not addressed to consumers: our services are sold business to business. Accepting a quote constitutes acceptance of these terms.
Where a quote and these terms conflict, the quote prevails.
2.Quotes and orders
Every quote is free and without commitment. It sets out the scope, the deliverables, the assumptions made, the price and the timeline.
Its validity period is stated on the quote itself; failing that, it is thirty days.
The order is formed by written acceptance of the quote, a signature or agreement by email serving as proof.
Any request outside the described scope is the subject of a further quote, priced and accepted before any work starts. No out-of-scope work begins without written agreement.
3.Prices and payment
Prices are stated excluding tax. Applicable value added tax is added at the rate in force on the invoice date.
Unless the quote states otherwise, invoicing is staged: thirty per cent on order, the balance on delivery. Recurring services — hosting, maintenance — are invoiced monthly in arrears.
The payment term is stated on the invoice. It does not exceed sixty days from the issue date, or forty-five days end of month, in accordance with article L441-10 of the French Commercial Code.
Services delivered to a client in Central or West Africa are invoiced in CFA francs by our local entity, on the same terms.
4.Late payment
Any late payment automatically incurs, with no prior formal notice, penalties calculated at the European Central Bank rate plus ten points.
A fixed recovery-cost indemnity of forty euros per unpaid invoice is added, in accordance with article L441-10 of the French Commercial Code. Where costs incurred exceed that amount, further compensation may be claimed on production of evidence.
The supplier reserves the right to suspend work in progress after a formal notice has remained without effect for fifteen days.
5.Timelines and cooperation
Announced timelines run from sign-off of the scoping phase and assume the client provides the necessary content, access and approvals.
The client appoints a single contact empowered to approve. An approval delay of more than five business days shifts the schedule by the same amount.
Timelines are good-faith targets; a delay gives rise to no penalty unless the quote states otherwise in writing.
6.Intellectual property
On full payment, the client becomes the owner of the source code produced specifically for them, together with the designs and content delivered.
The code repository, the hosting accounts and the domain names are opened in the client’s name from the first day of the project. There is therefore nothing to transfer at the end.
The supplier retains ownership of its own tools, libraries and reusable internal components, and grants the client a perpetual, non-exclusive licence to use those embedded in the deliverable.
Open-source components used remain governed by their respective licences, disclosed on request.
7.Warranty and maintenance
Deliverables are warranted against any non-conformity with the scope for thirty days from go-live. Correcting defects reported during that period is free of charge.
Not covered: functional changes, defects caused by a modification by the client or a third party, and malfunctions of an external service.
Beyond that, maintenance is the subject of a separate contract stating the scope and the response time. It is cancellable with one month’s notice.
8.Liability
The supplier is bound by an obligation of means. Its liability is limited to direct, proven damage, and capped at the amount excluding tax actually paid for the service concerned.
Indirect damage is excluded, in particular loss of business, of revenue, of data or of reputation.
The client remains responsible for the lawfulness of the content it supplies and of the processing it carries out using the tools delivered.
9.Confidentiality and references
Each party undertakes not to disclose confidential information brought to its attention, for the duration of the contract and for two years after it ends.
The supplier may cite the client’s name and logo as a commercial reference. The client may object at any time by a simple written request.
10.Termination
A fixed-price project may be stopped by the client at any time; work carried out as at the date of interruption remains payable, pro rata to the progress established.
Recurring services may be terminated by either party with one month’s written notice.
In the event of a serious breach by one party, the other may terminate as of right fifteen days after a formal notice has remained without effect.
11.Governing law and disputes
These terms are governed by French law.
In the event of a dispute, the parties undertake to seek an amicable solution before any action. Failing agreement within thirty days, jurisdiction is given to the courts of Paris, including where there are several defendants or a third-party claim.